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Sumit Sanduja

Hello. My name is Sumit Sanduja and I have a story for you.

It all started in 2013 when I started my 1st job as a Customer Service Executive in a BPO. In order to handle situations that life kept throwing at me, I knew things had to be changed. I had to be quick with my daily work routine to meet the task deadlines, prompt response to customer queries was important, quality task delivery was required to ensure no escalations and I started planning my day so that I could be at peace with myself.

What's your experience coaching teams toward being Agile?
I have been coaching myself, my team and others towards being Agile since the time I didn't even knew the meaning of this term. During these 5 years, I have experienced:
- Agile development means nothing other than developing Mindset.
- People are resistant to change, especially behavioral.
- Adults learn by doing.
- Being selfish is important. Otherwise what's in it for me?
- We aren't a waterfall generation anymore.
- We live in a fast paced where agility helps you survive.
- Friction is important to move ahead.
- Practice does not make a man perfect. Practice makes a man permanent/consistent.

What do you plan to learn/explore at this conference?
It has been just 4 days since an Agile Coach "Deepti Jain" introduced me to the concept of Agile Development & Scrum Framework. Being a change agent in my current organization where we are in the process of moving to Agile, I want to understand every nook and corner of Agile & Scrum. My gut feeling and estimation says there is much more to it. Whatever I have learnt about Agile in the time-box of last 4 days was interesting, inspiring and motivating. And it should not only be limited to engineering practices but should also expand across functions in organizations. To my belief, every team can become a hyper performing, self-organizing and cross functional team.

How do you plan to contribute?
To this program, I bring a story, failures and experiences of an engineering dropout who started his career as a call center executive and is trying to build Learning & Development function in a travel startup since the past 2 years. I would like to contribute all those failures, learnings, experiences & most importantly invest my time for the betterment of myself and others.